For the domain mapping, you need a DNS entry with your domain provider and a Pro Account with us.

In addition, it is important whether you already have members in your member area, if so, please note the point "Inform members" before you make entries in your DNS configuration.

Basically, your members will always receive the correct URL for your member area by mail.

However, if you have members on your platform, and you change the domain afterwards, you have to inform these members about it. The PWA (app) at your customers must be reinstalled.

Add the following DNS entry to your DNS configuration:

If this was successful, you can link the member area with your domain. Please note that it can take up to 24 hours for DNS entries to be distributed on the Internet (in technical terminology, this is called propagation). Only then the member area can be linked.

After adding your domain in Memberspot, the status may initially appear as “Checking.”

This means Memberspot is verifying whether the DNS entry has been set correctly and is already available on the internet.

It can take up to 24 hours for DNS entries to propagate worldwide. During this time, the status will remain “Checking.”

Please check the following:

If the status still does not update, please contact our support team. We’ll be happy to help.

How to link your member area

Please note that here the URL must be entered without https:// and without slash (Without these characters: "/" ).

The SSL certificate can only take effect up to 24h after the setting has been adjusted.

Some domain provider require you to end the DNS record entry with a dot "." Any specifics are usually explained in support article of your provider.

Please note: we work with a CNAME record. A CNAME record cannot be mapped to a main domain. You can only display your members area on a subdomain.