ProvenExpert.com is an online service that allows you to collect feedback from your customers and business partners via online surveys and present it on the Internet.
This article explains how to link ProvenExpert with Memberspot and how to send a review request to a member.
How do I link ProvenExpert with Memberspot?
First you need to open the Settings - Integrations menu.
In this menu, click on the Add app button and select ProvenExpert.
After you have clicked on the ProvenExpert button, you will get a dialog in which you have to enter the Username and the API key of ProvenExpert.
You can find the Username and API key in Proven Expert under Administration - Developer API or simply follow this link.
Copy the user name and the API key into the Memberspot ProvenExpert mask and click on Save. Once you have done this, your ProvenExpert integration should be visible in the outgoing integrations.
How can I send an evaluation request after a completed lesson?
To send an evaluation request, you must first add an automation in the Settings - Integrations menu. To do this, first click on the Add button.
Once you have done this, you should see the Create automation dialog. Do the following in the dialog:
In the “Name” field, name the integration so that it is clear what it does, e.g. send evaluation request to member
Select the event “Lecture completed” and select the course and the lesson after which you want to send the evaluation request (in our example it is the lesson “My lesson” which is located in the course “My course”.
In the Field App select:
the outgoing integration ProvenExpert created earlier
the Action "Select request for evaluation"
the Survey you want to be sent after completing the lecture
Click on save
After you have saved, you should see the automation in the integrations view.
Once the integration has been created, ProvenExpert sends an e-mail to each member who has completed the lesson stored in the automation, in which the member can submit a rating.
The reviews are all sent by ProvenExpert and can be viewed in the ProvenExpert Dashboard.